In order to process your orders and to provide you, if required, with details of those orders at a later stage we do need to collect a certain amount of personal data. Our policy is to collect and retain only the information we require to enable us to carry out our obligations to you and, for the avoidance of doubt, we have detailed below the information we retain.

When you place an order with Ravencrest we collect the following information:

a) Personal Details - Your E-Mail Address, Daytime Telephone Number, Home Address and Post Code and Delivery Address and Post Code. This information enables us to process your orders and to advise you of the status of your orders.

• A Password. The first time you order you are asked to register by entering a password. This password enables us to identify you when you revisit our Website. The benefits to you are that, by entering your password, you do not need to re-enter your address details when you re-order and that, by clicking on the support buttons, you can check the status of any orders you have already placed.

This sensitive information is held only as long as necessary for us to meet our obligations to you and the credit card companies. AS REQUIRED BY THE UK DATA PROTECTION ACTS OF 1984 AND 1998, WE FOLLOW STRICT PROCEDURES IN THE STORAGE AND DISCLOSURE OF ALL INFORMATION WHICH YOU HAVE GIVEN US IN ORDER TO PREVENT UNAUTHORISED ACCESS.

b) Mailing Lists - At the time you register you are also asked as to whether or not you want to be on the Ravencrest Mailing List. The default setting is that you will not be put on the mailing list. If you wish to receive news and offers from time to time then you should tick the mailing list tick-box.
If, at a later stage, you wish to be removed from the Mailing List you simply need to edit your account details and remove yourself from the list.
THE MAILING LIST INFORMATION WILL NOT, UNDER ANY CIRCUMSTANCES, BE PASSED ON TO ANY OTHER THIRD PARTY.

c) Cookies - Ravencrest use temporary Cookies to track our customers use of the website. We use this information solely for the purpose of ensuring that the content of the website meets our customer‘s requirements.

d) Data Protection Responsibility - Ravencrest accepts responsibility as Data Controller for all information collected via this website.


Security Ravencrest have taken a great deal of care to ensure that any personal information you send us remains totally confidential.
We do not store or collect any credit card details ourselves

All personal information is held on a Secure Server and will not be used in any way without your express permission.